Mt. Washington Bank Telebanking Line Tip Guide
617.268.1646

MAIN MENU

Press 1 For Account Information

• Press 1 For Checking or Money Market Information

Press 1 For all transactions since your last statement
Press 2 For recent checks and other debits against your account
Press 3 For recent deposits and other credits against your account
Press 4 For specific check cleared by check number
Press 5 For specific check cleared by amount
Press 8 To return to the previous menu

• Press 2 For Savings Account Information

Press 1 For all transactions since your last statement
Press 2 For recent debits
Press 3 For recent credits
Press 4 For interest information

• Press 3 For Certificate of Deposits (‘CD”) or Individual Retirement Accounts (“IRA”) Information

• Press 4 For Loan Information

• Press 9 To Return to the Main Menu

• Press 0 To Speak to the Operator (During normal business hours)

• Press * To Repeat these choices

Press 2 To Transfer funds between accounts

Press 1 To transfer from your checking
Press 2 To transfer from your statement savings or money market
Press * to cancel your request

Press 3 For Current Rate Information (During normal business hours)

Press 4 To Change your personal identification number (PIN)

Press 5 For Branch Locations and Hours

Press 1 West Broadway Location
Press 2 East Broadway Location
Press 3 Andrew Sq. Location
Press 4 Gallivan Blvd. Location
Press 5 Administrative and Loan Center Offices

Press 6 To Report a Lost or stolen debit card (Transfer to our 800 number hotline)

Press 7 To Verify Funds (Merchant Line)

Press 8 To Apply for any of our Products & Services (During normal business hours)

Press 0 For a Customer Service Representative (During normal business hours)

Helpful Hints

• The first time you call, you will be instructed to establish your own Personal Identification Number (PIN). Then simply use that PIN to access your information every time you call.
• When choosing a PIN, we suggest you don’t use the same one as your ATM PIN, or a number located on anything in your wallet and use something that you will remember.
• To return to the previous menu press *.
• Make sure you use your full account number, located on your account statement. (example: checking or savings accounts have nine (9) digits)
• Transfer from savings accounts by the Telebanking Line or other electronic transfers are limited to six (6) per month by federal regulations. Checking transfers are unlimited.
• The Telebanking Line can only make transfers between accounts under the same name.